Client Technical Support Analyst

This is an exciting opportunity to join a rapidly growing team supporting a stable but growing business at a major North American Bank. Working to support a growing Capital Markets organization this candidate will join an existing hands on RTB (Run The Bank) production support team. This role is within the CBDT (Client Banking and Digital Technology) Production Services group based in Toronto that covers client lifecycle management platforms.

The overall group mandate is to support a portfolio of Client Lifecycle Management applications in the Client Technology portfolio.

Mission statement: Deliver Best-in-class service by providing the maximum level of system stability through efficiency, automation, capacity management and mitigation of risk.

Maintain deep communication application system knowledge in order to Support production Client Lifecycle Management Platform Support the continuous evolution of the platform in order to automate manual processes / actions. Develop an understanding of key CLM objectives and align them with technical solutions

Support production Client Lifecycle Management Platform

Support the continuous evolution of the platform in order to automate manual processes / actions.

Develop an understanding of key CLM objectives and align them with technical solutions

Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development

Focus on the Service Transition phase of ITIL by driving adoption of the “Production Readiness / License to Operate” model

Summarize and highlight important enhancements and proactively identify risks and business issues in JIRA and Archer

Identify improvement opportunities proactively and drive project progress and benefits

Leverage your strong written and verbal presentation skills including creating of documentation in Confluence, PowerPoint and Excel (VBA and pivot charting a plus) to prepare senior management level content

Coordinate disaster recovery, planning and execution. Update internal config management and risk systems.

Maintain applications throughout the life cycle from concept to retirement across multiple tools.

Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable

Solid DevOPS and automation foundation with related experience to our CI/CD technology stack (Bladelogic, Ansible, Elastic Stack, Splunk, Docker, PCF, Jenkins, Nexus, Git/GitHub, Maven, Fisheye, SonarQube)

BS/BA with an in depth understanding of Capital Markets which includes all aspects of sales tooling and CRM tools

Disciplined approach to document all processes, issues and user stories in Confluence and Jira

Job Skills

Additional Job Details

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