jazzhr
Client Support Worker (2026-165-CC)
WoodGreen Community Services
Toronto, CAN
Part-time
Entry · 2+ years experience
Onsite
Discovered 1 weeks ago
Free
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- Build positive, respectful relationships with program participants, providing emotional support and encouraging active engagement in program activities.
- Deliver one-on-one support aligned with Coordinated Care Plans, assisting with tasks such as form completion and navigating community resources.
- Participate in the intake process, including applicant screening, interviews, onboarding, and follow-up for new participants.
- Monitor client progress and well-being, contributing to care plan evaluations and recommending adjustments as needed.
- Support goal setting and care planning to promote independence and community integration.
- Assist with activities of daily living and use tools such as ADL/IADL to assess and support client needs.
- Facilitate housing stabilization by helping with applications, monitoring waitlists, and liaising with housing support organizations.
- Encourage participation in community activities and identify services that meet individual needs, providing guidance and instruction for successful engagement.
- Collaborate with external service providers and community partners to strengthen support networks.
- Respond to crises and distress behaviors using de-escalation strategies and trauma-informed approaches, ensuring safety and team communication.
- Perform delegated health-related tasks, including medication management under professional guidance.
- Arrange and, when necessary, accompany clients to appointments and community activities.
- Maintain accurate documentation and case notes in a timely manner.
- Uphold health and safety standards, including emergency procedures and fire regulations.
- Contribute to program development and evaluation initiatives.
- Work environment may involve exposure to second-hand smoke, odors, pests, and situations where clients use substances or have incontinence issues.
- Clients may express distress through language or behavior, including swearing
- Ability to lift up to 40 lbs is required.
- Social Service Worker diploma or other related education.
- 2+ years’ experience supporting older adults with lived experience of homelessness, mental health concerns, and/or substance use.
- Ability to interact effectively with high-risk, marginalized, and vulnerable individuals.
- Demonstrated ability and experience dealing with aggressive behaviors and effective de-escalation and boundary-setting skills.
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