icims
Client Support Specialist
ICE Data Services
London, GBR
Full-time
Mid
Onsite
GBP 35000-45000 yearly / year
Discovered 1 weeks ago
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Role Overview
ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types.
Client Support Specialists are responsible for answering client’s questions and managing and escalating production issues.
The team oversees customer support for ICE Data Derivatives clients.
A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data.
The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
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Job Purpose
ICE Data Services (IDS), a leading provider of financial market data, has an opening to support ICE Data Derivatives, which provides data and analytics for risk management of derivatives across 5 asset classes (Foreign Exchange, Interest Rates, Equities, Commodities and Credit) and 100s of instrument types. Client Support Specialists are responsible for answering client’s questions and managing and escalating production issues.
The team oversees customer support for ICE Data Derivatives clients. A significant part of the job is working with clients globally on queries regarding the operation of the company’s products and handling questions about option prices and data. The successful candidate will be able to resolve issues creatively by understanding the processes and resources of the company.
Responsibilities
- Onboard and off-board clients for ICE Data Derivatives products and services
- Field client inquiries and requests received via email, Chat, Sales Force, and phone, including, but not limited to, product and application questions, as well as data and price confirmations
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