Client Support Representative

• Serve as a primary liaison between Parmele Disability Advocates and the Social Security Administration (SSA).
• Monitor and verify claim statuses to ensure timely case progression.
• Review case records and identify discrepancies, missing information, or potential delays.
• Investigate and resolve claim status issues through research and follow-up with appropriate parties.
• Monitor important deadlines and prepare routine correspondence as needed.
• Maintain accurate, organized, and up-to-date case documentation within the firm's systems.
• Collaborate with attorneys, case managers, and support staff to ensure cases move forward efficiently.
• Perform administrative and case support tasks to assist with overall case management operations.
• Maintain confidentiality and comply with all firm policies regarding sensitive client information.

We're seeking individuals who are curious, organized, and motivated to solve problems while helping clients receive the benefits they deserve.

• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent problem-solving and critical-thinking abilities.
• Strong verbal and written communication skills.
• Ability to work independently while collaborating effectively with a team.
• Professional demeanor and commitment to accuracy.
• Proficiency with Microsoft Office applications and the ability to learn new systems quickly.

• Experience in administrative support, claims processing, insurance, healthcare, legal services, banking, or customer service.
• Experience reviewing records, tracking statuses, or managing workflows.
• Experience working with government agencies or highly regulated environments.

What Makes Someone Successful in This Role?

• Detail-Oriented: They notice inconsistencies and ensure records remain accurate.
• Problem Solvers: They enjoy researching issues and finding solutions.
• Organized: They effectively manage multiple cases and deadlines simultaneously.
• Persistent: They follow through to ensure cases continue moving forward.
• Adaptable: They are comfortable learning new systems and processes.
• Team Players: They collaborate well while also thriving in independent work.

Parmele Disability Advocates?

At Parmele, we believe advocacy changes lives.

Our legal team brings more than 150 years of combined disability experience and has helped over 61,000 individuals secure the benefits they deserve.

What began as a two-person startup has grown into a team of more than 150 employees serving clients across Missouri, Kansas, Arkansas, Oklahoma, and across the country.

When you join Parmele, you'll enjoy:

• Meaningful work that positively impacts clients and families
• Paid training and ongoing professional development
• Opportunities for advancement and career growth
• A supportive and collaborative team environment
• The stability of an established and growing organization
• Employee recognition programs and company events
• A flexible hybrid/remote work environment after training completion

If you're looking for a stable, full-time opportunity where your work matters and your contributions make a difference every day, we encourage you to apply and start your career with Parmele Disability Advocates.

Parmele Disability Advocates is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.

Flexible work from home options available.