Client Support Representative (1yr Contract)

Key Duties and Responsibilities

• 1. Responsible for reviewing document and project submissions in the EP Residency database on a daily basis, to ensure that projects are kept up-to-date 2. Respond to and resolve enquiries from production workers regarding rejected documents and/or project submissions 3. Follow up with production workers on incomplete submissions and providing reporting to production personnel 4. Provide general assistance to production workers and production office personnel using the EP Residency system 5. Handle requests for documentation retrieval from EP Residency for audits from government tax departments 6. Assist with development of reference materials and other documentation (e.g. release notes) for the EP Residency product 7. Other Duties: 8. Provide support to other members of the Incentives team and/or assist with additional tasks or special projects as required

Qualifications

• One (1) year experience in a clerical environment • Track record of providing world-class customer service/support • Meticulous attention to detail • Excellent verbal and written communication skills • Ability to solve problems logically and critically • Passion for being a customer advocate and for providing the best user experience in adopting new technology • An understanding and working knowledge of the internet with respect to web-based applications • Proven ability to learn new software quickly • Ability to work independently with minimal supervision • Excellent interpersonal, organizational and time management skills • A team player willing to assist other staff as required • Willing to learn and apply coaching • Knowledge of MS Office suite of software, including Outlook, Teams, Excel, Word and PowerPoint • Ability to take ownership of and demonstrate integrity and confidentiality in all client interactions • Strongly identify with our brand and team culture • Background in or knowledge of film and television industry would be an asset
• Why Work with EP: • Hybrid work environment • Casual dress code • Employee snack program • Wellness Wallet (HealthCare Spending Account) • Movie ticket reimbursement • Employee Assistance Program • Calm Meditation app subscription • Work lunches and events • Paid time off • Commitment to employee growth and development (i.e. LinkedIn Learning membership)

Working conditions

Compensation

• This position offers an expected compensation of $55,000–$65,000 per year, depending on skills and experience. This range reflects the anticipated salary for the successful candidate and complies with Ontario’s pay transparency requirements.
• Commitment to Supporting Accessibility Needs EP Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. As only short-listed candidates will be contacted, we thank you in advance for your interest in EP!
• Please note that only qualified candidates will be considered, and we'll only be following up directly with those selected for next steps.