Client Support Analyst

Work cross-functionally to solve complex problems, improve processes, and elevate the overall client experience.

Partner with Customer Success, Account Managers and Solutions teams to tackle nuanced client challenges and ensure clients are successfully onboarded and transitioned to Client Support

Escalate to Development with clear, well-documented insights when deeper investigation is needed

Identify trends in client issues and provide actionable feedback to drive product and process improvements

You’re curious, solutions-driven, and thrive in a fast-paced, technical environment where no two days are the same.

Experience in B2B technical support, ideally in a SaaS environment

Comfort working with APIs, bank connectivity, and payment formats

Strong analytical and problem-solving abilities with the capability to assess complex issues, identify root causes, and make informed decisions in a fast-paced environment

Familiarity with treasury, banking, or accounting concepts (a big advantage)

Confidence operating in ambiguity—especially when documentation is limited

A proactive mindset with a passion for continuous learning and improvement

Passionate about delivering a high-quality customer experience through responsive support, clear communication, and a solutions-oriented mindset

You think critically and communicate clearly, breaking down complex issues into actionable solutions

You’re highly organized and can juggle competing priorities without dropping the ball

You build trust easily and know how to balance client advocacy with sound judgment

You sweat the details and take pride in getting things right

For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions.

Do Your Best Work

The opportunity to build in a fast-paced start-up environment with experienced industry leaders

A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning.

Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team.

In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in.

Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team

We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

Competitive salary, bonuses, and equity

Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support

Employee giving match

Mobile phone stipend

Take Care of Yourself

R&R days so you can rest and recharge

Generous wellness reimbursement and weekly onsite & virtual programming

Generous vacation policy - work with your manager to take time off when you need it

Industry-leading parental leave policies. Family planning benefits.

Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.