Client Success Support Representative (MO, Louisiana)

Pay Rate: $15 per hour

Position Summary

Duties / Responsibilities

• Review and clear Held Order Transactions requiring analyzing data.
• Customer chargebacks.
• Processing return merchandise to vendors.
• Setup/maintain software tables and codes specific to the client’s business parameters as needed.
• Load items into the item master.
• Setup and maintain kit offerings.
• Generate reports including special reports for clients and leadership as required.
• Process client tickets submitted through the client support ticketing system.
• Assist clients with systemic questions and processes.
• Coordinate and process orders requiring special handling.
• Coordinate with Client Success department and internal staff to ensure customer satisfaction.
• Assist in onboarding new clients as needed.
• Assist and fill in as needed for others in the Client Success department.