indeed
Client Success Manager
Sitewise Analytics
Vancouver, CAN
Full Time
Mid
Hybrid
1 weeks ago
Customer SuccessSaaSGISAnalyticsProject ManagementMicrosoft Excel
Free
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Customer SuccessSaaSGIS
About the Role
Sitewise Analytics is looking for a Client Success Manager to serve as a trusted advisor for a portfolio of clients, helping them maximize the value of the SaaS platform and professional services.
Key Skills for This Role
Customer SuccessSaaSGISAnalyticsProject ManagementMicrosoft Excel
Responsibilities
- Serve as your clients’ primary point of contact and build long term relationships to become their trusted Sitewise advisor.
- Cultivate curiosity and the essential art of listening every day. Ask clients meaningful questions to understand their unique business challenges.
- Proactively identify potential upselling and cross selling opportunities for additional products or services, driving revenue growth and retention.
- Translate client business requirements into actionable Sitewise solution plans. Work with other Client Services teams to plan and execute client deliverables.
- Conduct regular project evaluations, assessing performance against key metrics, and implementing improvements to enhance overall project efficiency and success.
- Craft and lead presentations and education/training sessions to C suite clients and project stakeholders to maximize product adoption.
- Put AI to work at the leading edge of client facing roles. Use it to move faster and scale your output, freeing you to bring more human wisdom and expertise to the relationships that need it.
- Drive continuous product and service improvements by developing new or adapting existing standardized deliverables for our clients.
- Leverage internal reporting and your creative insights to assess customer satisfaction, identify areas for improvement, and drive continuous enhancements to our products and services.
- Stay updated on industry trends, best practices, and emerging technologies to provide informed recommendations and solutions to clients.
Requirements
- Minimum of 3 4 years of working experience in a Customer Success, SaaS, GIS, Analyst, IT Support, or consulting related function.
- Strong, proven analytical and technical skills.
- The ability to effectively manage and execute competing projects on time.
- Proven client and project management skills.
- Experience working with databases and Microsoft Excel.
- Genuine interest in working directly with clients and providing the services they need.
- Able to work 2 3 days per week at our office in Vancouver.
Full Job Posting
ABOUT THE ROLE
- As a Client Success Manager, you’ll be a trusted advisor for a portfolio of clients, helping them maximize the value of our SaaS platform and professional services. You’ll build strong relationships, proactively address challenges, and ensure our clients achieve success through our solutions.
- Client Success at Sitewise is unique—it allows you to leverage the flexibility of our platform to develop creative solutions without needing involvement from the development team.
WHAT YOU’LL DO
- Serve as your clients’ primary point of contact and build long term relationships to become their trusted Sitewise advisor.
- Cultivate your curiosity and the essential art of listening every day. Ask clients meaningful questions to understand their unique business challenges.
- Proactively identifying potential upselling and cross selling opportunities for additional products or services, driving revenue growth and retention.
- Translate client business requirements into actionable Sitewise solution plans. Work with other Client Services teams to plan and execute client deliverables.
- Conduct regular project evaluations, assessing performance against key metrics, and implementing improvements to enhance overall project efficiency and success.
- Craft and lead presentations and education/training sessions to C suite clients and project stakeholders to maximize product adoption.
- Put AI to work at the leading edge of client facing roles. Use it to move faster and scale your output, freeing you to bring more human wisdom and expertise to the relationships that need it.
- Drive continuous product and service improvements by developing new or adapting existing standardized deliverables for our clients.
- Leverage internal reporting and your creative insights to assess customer satisfaction, identify areas for improvement, and drive continuous enhancements to our products and services.
- Stay updated on industry trends, best practices, and emerging technologies to provide informed recommendations and solutions to clients.
MUST HAVES
- Minimum of 3 4 years of working experience in a Customer Success, SaaS, GIS, Analyst, IT Support, or consulting related function.
- Strong, proven analytical and technical skills.
- The ability to effectively manage and execute competing projects on time.
- Proven client and project management skills.
- Experience working with databases and Microsoft Excel.
- Genuine interest in working directly with clients and providing the services they need.
- Able to work 2 3 days per week at our office in Vancouver. Full time remote work may be considered for an exceptional candidate.
HOW ARE YOU COMPENSATED?
- Competitive base salary plus annual bonus package (up to 10% of salary). Client Success Manager salary is $70K $100K, depending on experience.
- Group insurance benefits program, including extended health and dental benefits.
- Personal health spending account and a fitness and wellness benefits program.
- Cellphone subsidy plan.
- RRSP matching.
- 15 vacation days per year to start, increasing with tenure (flexible for more senior team members).
- Half day summer Fridays when the workload permits (June September).
- Flexible in office/remote working arrangements tailored to your needs when possible.
ABOUT SITEWISE ANALYTICS
- Sitewise Analytics is a fast growing SaaS company that specializes in location analytics and GIS mapping, helping businesses make smarter, data driven decisions.
- We design customized solutions for organizations in the restaurant, retail, real estate, and healthcare sectors across North America.
- Our clients include Orange Theory, Lululemon, Chipotle, Adidas, McDonald's, The North Face, Vans, GoodLife Fitness, Subway, Panago, Midas, Freshii, Benjamin Moore, The Keg, Milestones, Church’s Chicken and MANY more!
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