Client Success Manager

Key Responsibilities

• Lead the Sales -to-Delivery
• Transition Develop and Maintain the Delivery Plan
• Coordinate Resources and Delivery Capacity
• Maintain HubSpot and Improve Delivery Operations
• Own Contract and Commercial Administration
• Manage the Operational Client Experience
• Ensure Delivery Quality
• Manage Delivery Risks, Issues, and Escalations
• Manage Scope, Budget, and Change Control
• Provide Day-to-Day Delivery Leadership
• Qualifications:
• Bachelor's degree in Business , Education, or related field (or equivalent experience)
• 3+ years of experience in customer success, account management, client services, or related roles.
• Hands-on experience administering platforms like HubSpot, Zoom, Teams, ClickUp , or similar SaaS tools
• Strong communication and interpersonal skills, with the ability to build trust and rapport with clients
• Exceptional organizational and time-management skills, with the ability to manage multiple projects and deadlines effectively
• Ensure HubSpot provides a complete, current and actionable view of client engagement; Commitment and leaning into systems is a must .
• Problem-solving mindset with the talent to think critically and resolve issues promptly
• Ability to work collaboratively across teams and functions to achieve goals
• Strong attention to detail with the ability to maintain accurate documentation and reports
• A proactive, self-motivated attitude with a commitment to continuous learning and improvement
• Flexibility to adapt to a fast-paced and dynamic work environment
• Why Talent Plus
• Mission-driven organization focused on developing people and potential
• High-impact role with visibility across the business
• Collaborative, values-driven culture
• Opportunities to shape and modernize our technology ecosystem