Client Success Manager – IT Services

THE OPPORTUNITY At MYITCREW, we don't just serve clients — we partner with them.

As a Client Success Executive, you'll be the strategic quarterback for your assigned accounts: the single point of accountability for relationship health, business growth, and technology alignment across the client lifecycle.

Your portfolio will focus on MYITCREW's Healthcare, Manufacturing, and other accounts.

Many of our clients are complex, multi-location operators where the depth of the relationship is everything.

As we continue to grow our practice and expand our account management team in our focused verticals, you'll be joining at a moment when your work will directly shape how we serve and retain these clients.

They don't want a vendor rep — they want a strategic partner who understands their business, earns their trust, and helps them build a technology roadmap that supports their mission.

That is the first and most important thing you will do in this role.

Client Strategy & Relationship Management — Primary Focus

• Serve as the single point of accountability for assigned clients — proactive, strategic, and always a step ahead
• Own the client relationship at every level of the organization — from the CEO, COO, CFO, Administrators, and front line staff. Lead recurring Strategic Business Reviews (SBRs), build annual IT roadmaps tied to each client’s operational goals, and develop the kind of trust that makes MYITCREW indispensable — not just a vendor on contract.
• Anticipate client needs through data and relationship cues — surfacing and resolving concerns before they escalate Revenue Growth & Expansion
• Identify and close expansion opportunities: hardware refreshes, infrastructure upgrades, licensing, and project work
• Quote and scope solutions in partnership with the Solutions Architect and TAM teams — moving opportunities from finding to proposal to signed approval
• Translate technical findings into business conversations: connecting infrastructure recommendations to operational outcomes, risk reduction, and ROI Lifecycle & Renewals
• Own the lifecycle calendar for each account — warranties, licensing renewals, and contract timelines
• Present lifecycle and budget updates as part of proactive roadmap conversations, not reactive fire drills Escalation & Cross-Functional Execution