Client Success Manager I

We're looking for a Client Success Manager I to join our growing Client Success team.

Are you passionate about helping clients succeed?

Do you love learning the ins and outs of a product and connecting that knowledge to real client outcomes?

Are you highly organized, a clear communicator, and eager to grow your career in client success?

If so, we'd love to speak with you!

As a CSM I , you are an eager learner and a trusted partner in your clients' early journey with Luxury Presence.

You bring genuine curiosity to every client conversation, working to deeply understand their goals and business needs — then translating that understanding into tangible platform outcomes.

Your First Mission: To deeply understand your clients' goals, business needs, and brand vision — and align that knowledge to meaningful platform outcomes.

Your Second Mission: To build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success.

Your Philosophy: To create a raving fan of every person that crosses your path.

In this role, you will support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment.

This is an excellent opportunity to grow your career in client success at a fast-paced, high-growth company.

We're looking for a Client Success Manager I to join our growing Client Success team.

Are you passionate about helping clients succeed?

Do you love learning the ins and outs of a product and connecting that knowledge to real client outcomes?

Are you highly organized, a clear communicator, and eager to grow your career in client success?

If so, we'd love to speak with you!

As a CSM I , you are an eager learner and a trusted partner in your clients' early journey with Luxury Presence.

You bring genuine curiosity to every client conversation, working to deeply understand their goals and business needs — then translating that understanding into tangible platform outcomes.

Your First Mission: To deeply understand your clients' goals, business needs, and brand vision — and align that knowledge to meaningful platform outcomes.

Your Second Mission: To build trusted relationships through proactive communication, consistent follow-through, and genuine investment in each client's success.

Your Philosophy: To create a raving fan of every person that crosses your path.

In this role, you will support clients through onboarding, develop a strong command of the Luxury Presence platform, and work cross-functionally to ensure clients are getting maximum value from their investment.

This is an excellent opportunity to grow your career in client success at a fast-paced, high-growth company.

• Building strong, trusted relationships with clients and understanding their goals and priorities
• Communicating clearly and proactively — setting expectations, sharing updates, and ensuring clients feel supported
• Driving product adoption by translating client goals into thoughtful, tailored platform recommendations
• Managing multiple clients and priorities while staying highly organized and detail-oriented
• Collaborating cross-functionally to advocate for client needs and ensure timely solutions
• Approaching challenges with curiosity, professionalism, and a solutions-oriented mindset
• 1+ years of experience in Client Success, Account Management, Customer Support, or a related client-facing role
• Strong written and verbal communication skills
• Comfort learning new software platforms quickly — experience with content management systems and integrations are a plus (ex. Wordpress, shopify, and common CRMs)
• A basic understanding of digital marketing concepts (SEO, social media, content, and/or paid media) or a genuine eagerness to learn
• A track record of being reliable, organized, and thorough in your work
• Experience in a fast-paced, team-oriented environment
• An interest in the real estate industry (a passion is a plus!)
• Enthusiasm, competitive spirit, and a friendly and sunny disposition
• Asking great questions — you dig below the surface to truly understand what a client needs
• Translating client goals into clear, actionable next steps on the platform
• Learning fast and applying new knowledge to real situations
• Prioritizing effectively when juggling multiple clients and tasks
• Drawing people in with your energy and can-do attitude
• Following up, following through, and never letting things fall through the cracks
• Not taking yourself too seriously — you stay humble and keep it fun
• Located in Austin, TX or Scottsdale, AZ — Hybrid (In office 4 days a week for first 30 days, 3 days a week once you have completed new hire training)
• Working hours of 8:00 am to 5:00 pm