indeed
Client Success Manager
Bask Health
Dubai, UAE
Full Time
Senior
1 months ago
Customer SuccessSaaSClient Relationship ManagementCreative Problem SolvingCommunicationData Analysis
Free
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Customer SuccessSaaSClient Relationship Management
About the Role
Bask Health is seeking a Client Success Manager to own the full customer lifecycle for telehealth platform clients. The role involves building logic-based questionnaires, triaging software and order issues, and driving adoption and expansion.
Key Skills for This Role
Customer SuccessSaaSClient Relationship ManagementCreative Problem SolvingCommunicationData Analysis
Responsibilities
- Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients
- Manage all current customer data
- Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform
- Work AI first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs
- Validate with real customers and iterate: Test approaches with real patients, providers, and partners
- Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf
- Share AI native workflows: Document prompts, processes, and workflows that work
Requirements
- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization
- Experience in e commerce
- Experience with large to enterprise sized customer book of business
- Creative problem solver with a determination to succeed
- Independent and motivated, with the wisdom to seek help where needed
- Highly articulate, ability to communicate effectively both when speaking and writing
- Highly organized, with the ability to juggle multiple projects in a fast paced environment
- Comfortable collaborating with different teams (product, sales, marketing, etc.)
Full Job Posting
About Bask Health
- Bask is the best telehealth platform on the market, empowering entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily.
- We are a rapidly growing startup with a high performance culture focused on speed, data, bold ideas, customer obsession, and ownership.
A look into the day to day
- Building logic based questionnaires (asynchronous visits) through the Bask software.
- Helping customers launch and upsell medications from start to finish.
- Triaging bask software and order related questions and issues for any of your accounts.
What You'll Do
- Work AI first: Use LLMs as your starting point to draft communications, structure problems, and think through customer needs.
- Validate with real customers and iterate: Test approaches with real patients, providers, and partners.
- Make automation legible and trustworthy: Help customers understand what Bask's platform is doing on their behalf.
- Share AI native workflows: Document prompts, processes, and workflows that work.
In this job, you will
- Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
- Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption and support the unique needs of their patients.
- Manage all current customer data.
- Analyze customer engagement metrics and communicate value, trends, and opportunities with key stakeholders.
- Deliver program demos, provide insightful technical answers, and recommend creative ways to get the most out of the Bask platform.
- Work weekends.
Requirements
- 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
- Experience in e commerce.
- Experience with large to enterprise sized customer book of business.
- Creative problem solver with a determination to succeed.
- Independent and motivated, with the wisdom to seek help where needed.
- Highly articulate, ability to communicate effectively both when speaking and writing.
- Highly organized, with the ability to juggle multiple projects in a fast paced environment.
- Comfortable collaborating with different teams (product, sales, marketing, etc.).
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