Client Success Manager – Digital Marketing

Role Overview

Key Responsibilities

• Act as the primary point of contact for key clients and manage end-to-end relationships
• Understand client business goals and translate them into effective digital marketing strategies
• Collaborate with internal teams to ensure timely and high-quality campaign delivery
• Drive account growth through upselling and cross-selling opportunities
• Monitor campaign performance and share insights, reports, and optimization recommendations
• Conduct regular client meetings, presentations, and performance reviews (US/UK clients preferred)
• Ensure high levels of client satisfaction, retention, and long-term engagement

Required Skills & Experience

• 8+ years of experience in Digital Marketing or Client Servicing roles
• Strong preference for candidates with agency experience managing multiple clients
• Experience handling US and/or UK clients , including communication, reporting, and strategy discussions
• Strong understanding of digital marketing fundamentals and campaign performance metrics
• Excellent communication, presentation, and stakeholder management skills
• Ability to manage multiple accounts and priorities in a fast-paced environment

Preferred Skills

• Basic understanding of SEO and organic growth strategies (added advantage)
• Experience with performance marketing, analytics tools, and marketing platforms
• Exposure to global brands or international campaigns

What We Expect