Client Success Manager - CAC

Vimo® started as the “Expedia” of health insurance, and now we’re transforming government IT infrastructures with our proven SaaS and AI technology.

Our innovative approach to health insurance shopping and enrollment has expanded beyond exchanges, and we’re now reinventing the way states administer safety net programs such as Medicaid, SNAP (food stamps), child care, and unemployment insurance.

With our cutting-edge technology, we’re helping agencies help more people, faster, and transforming healthcare service delivery as we know it

We are looking for Customer Success Manager to join our VIMO team.

The Client Success Manager (CSM) is the primary strategic partner for State-Based Exchange (SBE) clients, responsible for ensuring high-quality delivery of eligibility, enrollment, and consumer assistance services in alignment with state policy, regulatory, and operational requirements.

This role combines client relationship leadership, project and program management, data-driven performance oversight, technical systems expertise, and hands-on experience with telephony, quality management, and AI-enabled solutions to drive strategic initiatives and operational improvements.