Client Strategy Associate

Position Overview

Responsibilities

• Support client engagement & program success – Help develop and execute plans to ensure successful program launches while supporting ongoing program optimization and long-term client success. Track key milestones, proactively identify risks, and help drive successful client outcomes.
• Program coordination & client support – Work closely with clients to support day-to-day needs, helping translate client goals into actionable next steps for PHIL.
• Performance analysis & reporting – Analyze program performance against key success metrics, build reporting and dashboards, identify trends and opportunities, and develop actionable recommendations that help clients and internal teams optimize program performance.
• Strategic insight generation – Identify opportunities to optimize program rules, prescriber engagement, and patient experiences through rigorous analysis and a strong understanding of client objectives, program performance, and therapeutic area dynamics.
• Client relationship management – Serve as a trusted day-to-day point of contact for clients, supporting discussions on program performance, goal alignment, and areas for improvement.
• Stakeholder collaboration & problem-solving – Partner with internal teams (client success, product, operations) and external client contacts to resolve issues, escalating and diplomatically navigating pushback as needed.
• Data quality & process improvement – Help ensure the quality, integrity, and accessibility of program data while identifying opportunities to improve reporting, tooling, operational processes, and overall efficiency.

Qualifications

• Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or a related field (or equivalent experience).
• 3–7 years of experience in a client-facing, consulting, analytics, business strategy, or startup operations role; ideally within healthcare, life sciences, or pharmaceutical environments.
• Strong analytical skills with high attention to detail; proficiency with business intelligence and data visualization tools (e.g., Looker, Tableau, Power BI, or similar) preferred.
• Data-driven mindset, comfortable turning data into clear, actionable insights for both clients and internal teams.
• A scrappy, resourceful problem solver who's comfortable with ambiguity and can find a path forward without a well-worn playbook.
• Proven ability to drive results, both through direct execution and by influencing cross-functional partners.
• Excellent communication skills, with the ability to build relationships with clients and align internal and external stakeholders around shared goals.

Benefits

• Ground-floor opportunity with one of the fastest-growing startups in health-tech.
• Fully remote working environment.
• Competitive compensation (commensurate with experience).
• Full benefits, including medical, dental, and vision.
• 401(k) contribution opportunity.
• PHIL Inc. is an equal-opportunity employer.