Client Solutions Rep, Bell Mobility

Identify customer needs and resolve issues on first contact whenever possible.

Escalate complex or unresolved issues following established procedures.

Ensure all transactions are completed accurately and in compliance with company policies.

Meet or exceed established performance metrics including productivity, quality, and service level targets

Follow standard operating procedures and quality guidelines to ensure consistent service delivery

Contribute to continuous improvement by identifying recurring issues and suggesting process enhancements

Work collaboratively with internal teams such as Sales, Operations, and Technical Support to resolve customer issues

Stay current on products, services, systems, and policies through ongoing training

Adapt to new tools, processes, and technologies as they are introduced

Customer-focused mindset

Strong interpersonal and communication skills

Time management and organizational skills a must

Ability to work independently and as part of a team

Adaptability and willingness to learn

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management Job Status: Regular - Full Time Job Location: Canada : Quebec : Montreal Work Arrangement: Remote Application Deadline: 09/17/2026

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy ( see Phenom for details ) to learn more about how we collect, use, and disclose your personal information.

Created: Canada , QC , Montreal

Bell, one of Canada's Top 100 Employers.