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Client Solutions Associate
Arcana Analytics
New York City, USA
Junior · 1–4 years experience
Discovered 1 weeks ago
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Responsibilities
- Serve as a primary point of contact for client questions, issues, and platform support requests
- Troubleshoot and resolve client issues across portfolio analytics, data workflows, and platform functionality
- Support onboarding and implementation projects for hedge funds and asset managers using Arcana’s platform
- Work closely with portfolio managers, analysts, operations teams, and risk teams to understand workflows and resolve analytical questions
- Coordinate cross-functionally with product, engineering, and data teams to investigate and escalate complex issues
- Help improve internal support processes, documentation, and client workflows
- Identify recurring client pain points and provide feedback to help improve platform capabilities and user experience
- Clearly communicate solutions, platform functionality, and analytical concepts to institutional users
Requirements
- 1–4 years of experience in a client-facing, analytical, operations, or support-oriented role within financial services, fintech, or investment technology
- Strong problem-solving and troubleshooting abilities with high attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple client requests and priorities in a fast-paced environment
- Strong organizational skills and ownership mentality
- Comfort working with financial concepts, data workflows, and analytical platforms
- Demonstrated interest in financial markets, portfolio management, or investment technology
- Ability to collaborate effectively with clients, product managers, engineers, and data teams
Qualifications
- Bachelor’s degree in Finance, Economics, Engineering, Mathematics, Computer Science, or a related field
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