Client Servicing Executive

Recruitment Mantra HR Consultancy & Recruitment Agency

Kolkata, IND

Full-time

Entry

Onsite

Discovered 1 weeks ago

Client servicingCustomer serviceCustomer relationship managementEnglishHindiBengali

Free

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Key skills for this role

Client servicingCustomer serviceCustomer relationship management

Aglo Bond Private Limited is a Kolkata-based B2B wholesale FMCG distribution company backed by the Adhunik Group.

The company operates across West Bengal and Jharkhand and offers organic staples, premium dry fruits, and everyday essentials.

The role manages client communication, customer queries, order coordination, and relationships with business partners.

Serve as the primary contact for customers, distributors, retailers, and business partners.
Handle enquiries, complaints, service requests, and product-related queries.
Coordinate with sales, accounts, warehouse, logistics, and operations teams.
Monitor orders through confirmation, dispatch, and delivery.
Update clients about stock, delivery schedules, delays, payments, returns, and replacements.
Draft emails, quotations, proposals, and follow-up correspondence.
Maintain customer databases, complaint records, communication logs, and trackers.
Collect feedback, attend relevant business events, and maintain the company’s professional brand image.

A bachelor’s degree in Business Administration, Marketing, Commerce, Mass Communication, or a related discipline is required.

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