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Client Services Specialist
Norsat International Inc.
Richmond, CAN
Full-time
Entry · 1+ years experience
Onsite
CAD 40000-50000 yearly / year
Discovered 3 weeks ago
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Role Overview
Norsat International Inc. is seeking a Client Services Specialist to support customers and internal teams by providing technical product assistance, troubleshooting, training, and service coordination for our satellite communications and microwave technology products.
The successful candidate will act as a trusted resource for customers throughout the product lifecycle, ensuring timely issue resolution, accurate technical documentation, and an exceptional customer experience. This role works closely with Engineering, Sales, Quality, and Operations teams to support product performance and customer satisfaction.
This position is ideal for a recent graduate or early-career professional with a background in Electronics, Electrical Engineering Technology, Telecommunications, or a related field.
Key Skills for This Role
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Full Job Posting
Summary
Norsat International Inc. is seeking a Client Services Specialist to support customers and internal teams by providing technical product assistance, troubleshooting, training, and service coordination for our satellite communications and microwave technology products.
The successful candidate will act as a trusted resource for customers throughout the product lifecycle, ensuring timely issue resolution, accurate technical documentation, and an exceptional customer experience. This role works closely with Engineering, Sales, Quality, and Operations teams to support product performance and customer satisfaction.
This position is ideal for a recent graduate or early-career professional with a background in Electronics, Electrical Engineering Technology, Telecommunications, or a related field.
What You'll Do
Serve as a primary point of contact for customer product and technical support inquiries.
Develop and maintain comprehensive product reference materials to support customer and internal technical inquiries.
Provide technical assistance and troubleshooting support for Norsat products via phone, email, ticketing systems, and virtual meetings.
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