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Key skills for this role
As a Client Services Representative, you will:
Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
Register, check, label and process soil, water and air samples accurately and efficiently.
Communicate proactively with clients regarding sample status, turnaround times and any service impacts.
Prepare and coordinate quotations as required.
Liaise with laboratory teams to ensure KPIs and due dates are met.
Maintain accurate records of client interactions and service activities.
Ensure safe, organised and compliant operations within the sample receipt area.
Assist with sample collections from client sites when required.
As a Client Services Representative, you will:
Provide high-quality support to environmental clients and coordinate sample receipt and dispatch.
Register, check, label and process soil, water and air samples accurately and efficiently.
Communicate proactively with clients regarding sample status, turnaround times and any service impacts.
Prepare and coordinate quotations as required.
Liaise with laboratory teams to ensure KPIs and due dates are met.
Maintain accurate records of client interactions and service activities.
Ensure safe, organised and compliant operations within the sample receipt area.
Assist with sample collections from client sites when required.
You will bring:
A Diploma or tertiary qualification in Science or at least 2 years’ relevant experience.
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Experience in a commercial environmental laboratory.
Experience in a client services role.
Strong communication skills and a proactive, client-focused approach.
A current driver’s licence.
Laboratory skills in chemistry or microbiology (is an advantage).
Physical capability to handle samples (up to 10–15kg) and remain on your feet for extended periods.
Ability to obtain required site certifications (e.g. White Card, MSIC).
Willingness to undergo background checks.
Working at SGS means joining an innovative, Global company. Here are some of the benefits to working for SGS.
• As a company, we have embraced the shift to flexible work • Sustainability is embedded in our culture and the way we do business • Paid parental leave • Paid time for volunteering day and blood donations • Corporate health & wellbeing offers • Ongoing learning & development • Career development opportunities (Nationally and Globally) • SGS Rewards: Our employee benefits platform with access to retail and online discounts and cashback
COME TO WORK AND BE 100% YOU SGS Australia supports a diverse workforce, we encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of our SGS Reconciliation Action Plan (RAP). We truly believe the diversity among us will continue to foster a strong, innovative, and forward-thinking workplace. SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.
Global leader in testing, inspection, and certification services.
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Entry · 2+ years experience
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