Client Services Representative

We’re looking for a Client Services Representative who thrives on solving problems, building relationships, and keeping things running smoothly from order to shipment.

• Become a key resource for customer support across shipping, purchasing, production, and accounting.
• Act as the customer’s voice within our site by advocating for their needs and ensuring satisfaction.
• Lead internal conversations to remove issues and improve service delivery.
• Own customer relationship, reviewing expectations, resolving issues, and escalating when needed.
• Balance customer needs with production realities by finding smart, efficient solutions.
• Manage and reconcile aged inventory, including billing for slow-moving or obsolete items.
• Handle miscellaneous billing with accuracy and timely documentation.
• Support internal teams with customer insights and updates.
• Partner with Quality and Shipping to ensure on-time delivery.
• Maintain confidentiality of sensitive customer and product data.
• Be flexible, support off-shifts and step in when needed.

• Bachelor’s degree in Business Management or related field preferred (or 5+ years of account management experience in lieu of a degree).
• Minimum of 3 years in customer service or account management.

Tech-savvy: Comfortable with Microsoft Office, SAP, and navigating systems.Strong communication skillsAdaptable: You thrive in change and can handle multiple priorities You work well independently and collaboratively.