Client Services Representative

Description & Requirements

• Riverview Animal Hospital is Hiring
• Best team in town ▪ Never a dull day ▪ Always learning something new
• Opportunity to advance ▪ Dogs and cats, all day every day
• Do you thrive in a fast-paced environment? Are you a capable multi-tasker and able to prioritize effectively? Do you have solid computer-navigation and typing skills? Are you an effective communicator (both written and oral)? Does customer service fulfill you?
• About Riverview Animal Hospital
• AAHA Accredited Hospital
• Cat Friendly Practice
• Two locations serving the Durango community
• Winner of "Best of Durango" Veterinary Hospital for 10 consecutive years
• 10-doctor small animal practice with an additional veterinarian joining the team
• Collaborative culture focused on teamwork, communication, and continuous improvement
• Advanced diagnostics, surgery, urgent care, rehabilitation, and wellness services
• Our hospital provides a level of medicine that is uncommon for a general practice.
• Client Service Representative Role Requirements
• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 2+ years of related customer service experience required.
• Veterinary hospital experience a plus
• An employee in this position must have a sense of caring for animals and their owners
• Professional communication skills
• Client Service Representative Responsibilities
• Assist with checking in clients/patients
• Answering phones
• Replying to client emails
• Relaying medical information to clients