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Client Services Manager - Private Banking CSM
Mashreq
Abu Dhabi, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Private banking operationsService quality managementOperational qualityService-level agreements (SLAs)Bank policies and SOPsRegulatory compliance
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Private banking operationsService quality managementOperational quality
Role Overview
The role standardizes and manages overall service and operational quality across the Private Banking Division.
The position ensures adherence to bank policies, standard operating procedures, and regulations.
Key Skills for This Role
Private banking operationsService quality managementOperational qualityService-level agreements (SLAs)Bank policies and SOPsRegulatory compliance
Full Job Posting
Role Overview
The role standardizes and manages overall service and operational quality across the Private Banking Division.
The position ensures adherence to bank policies, standard operating procedures, and regulations.
Responsibilities
- Create, negotiate, implement, and monitor the success of service-level agreements with partners.
- Manage all client service officers and ensure proper levels of service.
Requirements
- Ability to ensure adherence to bank policies, standard operating procedures, and regulations.
- Experience managing client service officers and maintaining appropriate service levels.
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