Client Services Manager

Bachelor’s degree in Business Administration, Supply Chain Management or a related field is preferred.

Minimum of 5 years of experience in account management, project management, customer service, or supply chain is required.

Knowledge, Skills, Abilities:

Knowledge of change control, artwork management, validation activities, stability studies, and regulatory requirements.

Familiarity with demand planning, inventory optimization, and Sales & Operations Planning (S&OP) processes.

Excellent written and verbal communication skills in English, with the ability to communicate effectively across all levels of the organization and with external clients.

Exceptional organizational, planning, and time management skills with the ability to manage multiple priorities in a fast-paced environment.

Strong analytical and problem-solving skills with the ability to identify risks, develop solutions, and make sound business decisions.

Excellent interpersonal and relationship management skills with a customer-focused approach.

Demonstrated ability to lead cross-functional teams and influence stakeholders without direct authority.

High level of attention to detail and commitment to accuracy.

Flexibility and adaptability to changing business priorities, customer requirements, and production schedules.

Ability to work independently while collaborating effectively within a team environment.

Strong negotiation, conflict resolution, and decision-making skills.

Demonstrated commitment to continuous improvement and process optimization.

Standard office environment.

CPL is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals. CPL is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please contact us.

We thank all applicants for their expression of interest; however, only those selected for an interview will be contacted. No phone calls or agencies please.