workable
Client Services Manager
DF Capital
England, GBR
Full-time
Mid
Onsite
Discovered 2 weeks ago
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Requirements
- We are looking for a Client Services Manager to provide hands-on operational and relationship support across our portfolio of invoice finance clients. Having a customer-focused and collaborative mindset, you will be the day-to-day contact for customer queries, ensuring facilities run smoothly, whilst acting as front line risk manager through observation of key trends, early warning indicators and debt verification.
RESPONSIBILITIES AND DUTIES
- DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.
- Act as the main point of contact for a portfolio of invoice finance clients.
- Build strong, trust‑based relationships with business owners, finance teams, and key stakeholders.
- Conduct regular client reviews to understand trading performance, funding needs, and operational challenges.
- Monitor client utilisation, concentration levels, and collateral quality to ensure facilities operate within agreed parameters.
- Completion of debt verification in line with policy requirements
- Identify early warning signs of financial stress or collateral deterioration and take appropriate action to mitigate risk.
- Review monthly management information, debtor books, and audit findings to maintain a healthy portfolio.
- Ensure smooth day to day operation of invoice finance facilities, resolving queries around payments, reconciliations, and availability.
- Work closely with underwriting, risk, and operations teams to deliver seamless service.
- Support onboarding of new clients, ensuring a smooth transition into live operation.
- Identify opportunities to increase facility utilisation, complementary products, and support client expansion.
- Contribute to portfolio growth targets through strong client retention and proactive account development.
- Other duties may be assigned outside of the following duties and responsibilities:
REQUIREMENTS
- Basic understanding of financial statements, debtor books, and credit risk.
- Excellent communication and relationship building skills.
- Ability to balance commercial opportunity with sound risk judgement.
- Highly organised, with the ability to manage multiple clients and deadlines.
- Confident using CRM systems, financial analysis tools, and Microsoft Office.
Benefits
- Private medical insurance for you
- 10% Employer pension contribution
- 30-day annual leave entitlement plus Bank/Public Holidays
- Free Gym Membership
- Discretionary annual bonus
- Discretionary share awards
- Life Assurance
- Income Protection
- Save As You Earn company share acquisition scheme
- Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
- 4 days of paid Volunteering leave to support our local communities
- World Class offices located in the lively area of Ancoats Manchester
About DF Capital
Banking150 employeesFounded 2016
Specialist UK bank providing commercial and retail finance plus savings products to consumers and small businesses.
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