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Client Services Manager
VOLUXIS
GBR
Full-time
Mid-Senior
Onsite
Discovered 1 weeks ago
Private aviation operationsAircraft managementPrivate jet charterFlight itinerary coordinationAircraft maintenance coordinationFlight watch
Free
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Private aviation operationsAircraft managementPrivate jet charter
Role Overview
VOLUXIS is a private jet charter and management company with multiple worldwide Air Operators Certificates and a diverse global aircraft fleet.
The Client Services Manager will support the smooth running of the Client Services and Aircraft Management department.
The role is based at Farnborough Airport and focuses on commercially astute, high-quality client service with safety as a central priority.
Key Skills for This Role
Private aviation operationsAircraft managementPrivate jet charterFlight itinerary coordinationAircraft maintenance coordinationFlight watch
Full Job Posting
Role overview
VOLUXIS is a private jet charter and management company with multiple worldwide Air Operators Certificates and a diverse global aircraft fleet.
The Client Services Manager will support the smooth running of the Client Services and Aircraft Management department.
The role is based at Farnborough Airport and focuses on commercially astute, high-quality client service with safety as a central priority.
Job description
- Manage information and communication between aircraft owners and operations, finance, maintenance/CAMO, and charter sales teams.
- Coordinate client flight itineraries and related requests with the operations team.
- Coordinate aircraft maintenance planning with CAMO and manage client expectations.
- Advise clients on flight schedule planning and feasibility.
- Organise third-party private jet charters, ground transportation, helicopters, and other ad-hoc transport.
- Meet and greet passengers on departure and arrival.
- Coordinate client profiling and inflight service with the Cabin Services Manager.
- Coordinate monthly owner reporting and participate in financial reconciliation within contractual parameters.
- Maintain flight watch with operations, identify issues early, and minimise their impact.
- Provide customer service and build relationships with clients and suppliers.
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