Client Services Coordinator – Office & Caregiver Role

Review and screen caregiver applicants

Conduct initial phone screens and caregiver interviews

Schedule interviews and follow up with qualified candidates

Assist applicants through the hiring and onboarding process

Help maintain an active pipeline of qualified caregivers

Provide occasional direct caregiving when needed

Help support new client starts until a permanent caregiver is identified

Provide occasional coverage for unexpected staffing needs

Assist with caregiver and client introductions

Observe and communicate relevant client needs to the office team

Help create continuity between the client, caregiver, and office

We are looking for someone who is:

Dependable, organized, and detail oriented

Professional, friendly, and comfortable interacting with clients and families

Comfortable interviewing and communicating with caregiver applicants

Able to work independently and take initiative

Comfortable with computers, email, and learning new software

Able to document information accurately and follow established processes

Flexible and willing to move between office and field responsibilities as needed

Comfortable working both in an office environment and in clients' homes

Available for occasional weekend or after-hours needs

Interested in learning and taking on greater responsibility as our office grows

Griswold Home Care is a nationally recognized home care organization with a long history of helping older adults remain safely and comfortably at home.

Our Greater Newport Beach office is growing, and we are building a team focused on dependable care, strong caregiver support, professional client service, and a positive workplace culture.

We offer:

A positive and supportive small-office environment

Approximately 30 hours per week with potential for additional hours

A varied position combining office, recruiting, client service, and field experience

The opportunity to learn multiple aspects of home care operations

Training and professional development

Direct involvement with clients, caregivers, and agency leadership

The opportunity to take on greater responsibility as the agency grows

Potential future advancement into client services, recruiting, scheduling, or operations

If you are organized, dependable, enjoy working with people, and are interested in growing beyond a traditional caregiving role, we would like to hear from you.

ABOUT GRISWOLD HOME CARE

What does it mean to “live assured”? It means people enjoying the independence they want and the peace of mind they deserve. It is the promise we make to all of our clients; one that we are confident making because of our team. Griswold operates in over 170 locations in 30 states and has touched more than 100,000 families.

Griswold Home Care was founded by the late Jean Griswold in 1982, making us the oldest non-medical home care franchise organization in the country. As a pioneer in our industry, we support families by referring professional caregivers for personal care, homemaking, and companionship services. Our company was built on the timeless values of compassion and care—and these ideals are always at the heart of all that we do. We are proud that the services we provide help our clients remain in the homes they love.

Our desire to give back led us to establish the Jean Griswold Scholarship Foundation which assists individuals seeking to further their education in a care-related field. We hire hard-working, dedicated individuals who uphold our values and ensure our clients receive the top-quality care they need. To show our appreciation for all they do, we offer our employees above-average pay , robust appreciation programs , and opportunities for growth and development to help them build rewarding careers . Learn more here: https://www.youtube.com/watch?v=kf7BUiB8eRk

ARE YOU A GOOD FIT?

Ask yourself: Do I enjoy working with senior citizens? Can I provide compassionate elderly care with a positive attitude? Am I punctual and dependable? If so, please consider applying for this position today!

WHAT WE NEED FROM YOU

Compassion and Great Communication.

Reliable transportation.

6 months of experience preferred.

High school diploma or equivalent is preferred.