Client Services Coordinator

• Serve as the operational liaison for Clark County Social Services - responsive, professional, and on top of every referral and requirement
• Manage the referral-to-placement process within the seven working day contractual window
• Ensure all Clark County documentation requirements are met.
• Own the monthly Clark County billing cycle and submit by the monthly deadline
• Monitor Quality Assurance survey outcomes and flag any unsatisfactory ratings to the Administrator immediately
• Maintain the 24-hour serious occurrence reporting protocol

Multi-payer billing and coordination

• Manage private pay client invoicing - generate weekly invoices, track balances, and follow up on overdue accounts
• Coordinate Medicaid waiver billing - PD waiver and FE waiver - including prior authorizations, service logs, and claims submission
• Liaise with MCO care coordinators to confirm authorizations, report service delivery, and resolve claims issues
• Track all payer authorizations and their renewal dates - no client should ever be served without current authorization
• Support the Administrator where necessary, with budget summary comparison reports and other financial documentation

Scheduling and caregiver coordination

• Coordinate client scheduling with the Office Administrator to ensure appropriate caregiver matching and coverage
• Manage scheduling changes, cancellations, and coverage gaps - communicate proactively with clients and caregivers
• Ensure every shift has a confirmed caregiver with the right qualifications for the specific client
• Flag any scheduling issues that could affect Clark County compliance or client safety to the Administrator immediately

• Minimum 2 years of experience in a home care agency, personal care agency, or closely related healthcare coordination role
• Demonstrated experience managing client intake and coordination across at least one government or Medicaid-funded program
• Strong organizational skills — you build systems, maintain them, and hold yourself accountable to them without being managed through each one
• Clear and compassionate communication with clients, families, and healthcare partners — written and verbal
• Comfortable managing multiple payer types and multiple clients simultaneously without dropping details
• Proficiency in Microsoft Office 365 and experience with healthcare scheduling or management software

Strongly preferred - will be weighted heavily in our selection

• Direct experience working in a Nevada home care or personal care agency - knowledge of Nevada DHHS licensing requirements and Nevada Medicaid waiver programs is a significant advantage
• Experience with Clark County Social Services, Nevada Medicaid PD waiver, FE waiver, or managed care organizations operating in Nevada
• Familiarity with EVV - Electronic Visit Verification - systems and Medicaid billing documentation requirements
• Experience preparing or supporting care plans and in-home service documentation
• Bilingual English and Spanish - genuinely useful in our Las Vegas client and caregiver community

Commensurate with experience - competitive with the Las Vegas market

Per agency PTO policy post probationary period

Paid holidays

15 paid holidays per year after probationary period

Health benefits

Contribution toward health insurance - upon eligibility

Small growing agency - your contribution is visible and valued

As the client base grows this role grows - real opportunity for advancement

The one question we want you to answer:

In no more than one paragraph - describe a situation where you had to manage a difficult conversation with a client or family member about their care needs or a change in their service.

What was the situation, how did you handle it, and what was the outcome?

We are not looking for a perfect story.

We are looking for how you show up for people when it is hard.