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Client Services Coordinator Home Infusion
Pharmko
Lawrence, USA
Full-time
Mid · 2+ years experience
Onsite
USD 55000-61000 yearly / year
Discovered 2 days ago
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Role Overview
Our pharmacy is the clinical engine of Pharmko. Our pharmacists, technicians, and clinical staff are heads-down compounding sterile parenteral nutrition and infusion therapies that patients depend on. The Client Services Coordinator is the person who fields everything else: the calls, the questions, the "where is my delivery," the prescription follow-ups, the physician office requests, the case manager check-ins. You keep the pharmacy team focused on the work only they can do.
This is a high-volume, fast-moving, account-oriented role. You will be the first voice patients, caregivers, and referring offices hear, and the person who decides what gets handled, what gets routed, and what gets escalated. You will also be the daily relationship owner for our network of physician offices, hospitals, and case managers, working alongside our outside sales team to keep referrals flowing and accounts strong.
If you are the kind of person who naturally creates order out of chaos, communicates warmly under pressure, and takes ownership of getting things resolved, this role will fit you well. We reward performance: this position includes a quarterly bonus structure tied to operational and patient experience metrics.
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About the Role
Our pharmacy is the clinical engine of Pharmko. Our pharmacists, technicians, and clinical staff are heads-down compounding sterile parenteral nutrition and infusion therapies that patients depend on. The Client Services Coordinator is the person who fields everything else: the calls, the questions, the "where is my delivery," the prescription follow-ups, the physician office requests, the case manager check-ins. You keep the pharmacy team focused on the work only they can do.
This is a high-volume, fast-moving, account-oriented role. You will be the first voice patients, caregivers, and referring offices hear, and the person who decides what gets handled, what gets routed, and what gets escalated. You will also be the daily relationship owner for our network of physician offices, hospitals, and case managers, working alongside our outside sales team to keep referrals flowing and accounts strong.
If you are the kind of person who naturally creates order out of chaos, communicates warmly under pressure, and takes ownership of getting things resolved, this role will fit you well. We reward performance: this position includes a quarterly bonus structure tied to operational and patient experience metrics.
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