Client Services Coordinator - Bilingual (English/Spanish)

Inspired Living Inc. provides Independent Living Services to adults with intellectual and developmental disabilities across California.

We're looking for a Client Services Coordinator to support the coordination, administration, and quality of services for our clients and families.

This in-office position works closely with the Executive Director and Managers.

You'll serve as an administrative point of contact for assigned clients and families, support program paperwork and documentation, coordinate introductions between families and assigned staff, and help ensure services stay organized, responsive, and client-centered.

This role does not supervise staff or independently manage client service plans.

• Serve as an administrative point of contact for assigned clients, families, staff, and internal team members, escalating service, performance, and program concerns to the appropriate Manager or Director
• Assist clients and families with paperwork and applications, including IHSS, Medi-Cal, and CalABLE documentation, working under the assigned Manager's direction
• Prepare, organize, and review client documentation for completeness and accuracy, and follow up on outstanding items
• Attend client assessments and client meetings with the Executive Director or designated leadership, and assist with documenting assessment notes, client preferences, service needs, availability, and location considerations
• Attend candidate interviews and share job-related observations relevant to client and instructor fit, and assist with assignment coordination by gathering and communicating relevant information to the appropriate Manager or Director
• Coordinate introductions between clients, families, and assigned staff, along with scheduling, communication, and administrative logistics for assigned services
• Support quality assurance by gathering feedback, following up on assigned client-service matters, and identifying and escalating concerns
• Conduct new-hire onboarding, including new-hire paperwork, Form I-9 completion following required training, system access setup, and general orientation