Client Services - Client Success Associate, ADR

Providing our clients with exceptional service is the foundation of our business.

As a Client Success Associate (ADR) , you’ll be at the heart of the client experience, helping ensure every dispute resolution matter is handled with professionalism, care, and attention to detail.

This dynamic role blends client service, case coordination, and office operations, giving you the opportunity to work directly with clients, counsel, and neutrals while keeping matters moving seamlessly from start to finish.

From coordinating schedules and supporting proceedings to anticipating client needs and managing important matter details, you’ll play a key role in creating an exceptional experience at every touchpoint.

If you’re organized, service-driven, enjoy building relationships, and thrive in a fast-paced, collaborative environment, this is an opportunity to make a meaningful impact every day.

What you'll get to do:

• Coordinate the administration of dispute resolution matters from initiation through completion, including scheduling, logistics, communications, documentation, and matter records.
• Serve as a trusted resource to clients, counsel, and neutrals, delivering responsive, professional, and solutions-focused support throughout the matter lifecycle.
• Provide on-site coordination for in-person, virtual, and hybrid proceedings, including preparing conference and hearing rooms and ensuring a welcoming, professional client experience.
• Support day-to-day office operations by coordinating workflows, priorities, administrative needs, supplies, vendors, and coverage during periods of high volume or staffing transitions.
• Build and maintain strong client relationships through proactive communication, attention to detail, timely follow-up, and a commitment to exceptional service.
• Contribute to practice development and business growth by supporting client events, educational programs, sponsorships, marketing initiatives, and awareness of ADR services and neutral expertise.
• Collaborate across teams, participate in process improvements and special projects, and demonstrate the company’s values through continuous learning, inclusivity, accountability, innovation, and a client-first mindset.

The kind of teammate we’re looking for:

• 2–4 years of experience in administrative support, client service, legal operations, ADR, hospitality, professional services, or a related environment preferred.
• Associate or Bachelor’s degree preferred, or an equivalent combination of education and relevant professional experience.
• Strong client service and relationship-building skills, with the ability to communicate confidently and professionally with a variety of stakeholders.
• Exceptional organization and attention to detail, with the ability to coordinate complex schedules, manage multiple priorities, and meet deadlines in a fast-paced environment.
• Strong problem-solving skills and professional judgment, including the ability to handle sensitive and confidential information with discretion.
• A collaborative, adaptable mindset and the ability to work effectively across teams while responding to changing business and client needs.
• Proficiency with Microsoft Office, with the ability to quickly learn and navigate new systems and technology.

We believe great work starts with feeling supported—at work and beyond.

Our comprehensive total rewards package is designed to support your health, financial well-being, career growth, and life outside of work.

• Competitive compensation & comprehensive benefits – Medical, dental, and vision coverage, plus company-paid life insurance and short- and long-term disability benefits.
• Financial wellness – A matched 401(k), earned wage access so you can access a portion of your earned pay before payday, and employee equity and referral programs.
• Work-life balance – Generous paid time off, Paid Parental Leave, tuition reimbursement, and hybrid or remote work options for many roles based on business needs.
• Mental health & wellness support – Extensive resources and benefits designed to help you feel your best and thrive personally and professionally.
• Learning & career development – Ongoing training , mentorship, and resources to help you continue building your skills and growing your career.
• A culture where you can thrive – Join an engaging, collaborative, and inclusive workplace that values curiosity, initiative, creativity, and new ideas—with unique programs like Veritext Summer Camp and Wellness Week.
• Make an impact beyond your role – Through Veritext Cares , employees have opportunities to support local causes, give back, and make a difference in the communities where we live and work.

Veritext is the global leader in technology-enabled court reporting, litigation support, and Alternative Dispute Resolution (ADR) services.

We partner with law firms, government agencies, and corporations to provide innovative solutions that help legal professionals navigate matters with greater efficiency, security, and confidence.

Our comprehensive services include court reporting, legal videography, mediation, arbitration, ombuds programs, remote solutions, and state-of-the-art conference and hearing spaces across North America.

By combining industry-leading technology with an exceptional network of professionals and unparalleled client service, Veritext continues to redefine how legal services are delivered.

At Veritext, our people are at the center of our success.

We foster a culture of collaboration, innovation, creativity, and belonging, where different perspectives, backgrounds, and experiences make us stronger.

We are committed to creating an environment where employees feel welcomed, respected, supported, and empowered to contribute.

Veritext is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status, or any other classification protected by federal, state, or local law.

Compensation ranges, when provided, represent the expected base pay range for this position.

Actual compensation may vary based on factors including relevant experience, job-related knowledge and skills, qualifications, and geographic location.

Veritext participates in E-Verify and will provide the federal government with information from your Form I-9 to confirm authorization to work in the United States.