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Client Services Associate, MTS
Euronext
London, GBR
Full-time
Entry
Onsite
Discovered 2 weeks ago
Microsoft OfficeWebex
Free
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Key Skills for This Role
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Key Responsibilities
- You will support the team on the following activities:
- Act as first point contact, support clients with day-to-day trading activities, resolving issues and configurations by phone, email or on-site as required.
- Raise cases to second level support and maintain client records.
- Monitor market processes, transactions and all other services that are fundamental for the correct functioning of the market and clients dedicated services
- Support Sales with client onboarding and management by providing timely responses and collaborating for best practice solutions, demos of the GUI onsite or via Webex
- Actively collaborate with all MTS groups in order to address/solve correctly market issues or improvements
- Create, Manage and delete users for clients
- Send out messages to all market participants
Candidate Profile/ Key Skills
- The ideal candidate has:
- A Master’s degree in Economics, Finance, Computer Engineering, Management Engineering, or a related discipline.
- Fluent written and spoken English.
- Advanced proficiency in Microsoft Office, particularly Excel.
- An understanding of financial instruments and financial markets.
- Knowledge and practical understanding of statistical analysis and data interpretation.
- The ability to work collaboratively and effectively with senior stakeholders and clients.
- Strong communication, organisational and interpersonal skills.
- A high level of accuracy and attention to detail.
- Flexibility and adaptability, with the ability to manage changing priorities and requirements.
- W e are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.
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