Client Services Associate I, Prenatal

Experience with CRM tools such as Salesforce, Zendesk, or similar systems.

Customer service experience in a diagnostic laboratory, healthcare, or medical office setting.

Experience managing outbound call queues or scheduled follow-up cadences.

Bilingual Spanish proficiency is a plus.

Working alongside brilliant, kind, passionate and dedicated colleagues, in an empowering environment, toward a global vision, striving for a future in which transformative molecular diagnostics can help millions of patients

Open, transparent culture that includes weekly Town Hall meetings

The ability to indirectly or directly change the lives of hundreds of thousands patients

Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%

Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)

Supplemental fertility benefits coverage

Retirement savings program including a 4% Company match

Increase paid time off with increased tenure

Latest and greatest hardware (laptop, lab equipment, facilities)

Daily on-site lunches provided from top eateries

A variety of perks on campus (state of the art gym, fully stocked kitchen with snacks, drinks, etc.)

Free on-site EV charging (compatible with all EVs, including Tesla)

At BillionToOne, we are proud to offer a combination of (1) competitive base pay, (2) corporate bonus program, on top of (3) industry leading company benefits (free healthcare options, 401k match, very generous fully paid parental leave, etc.).

For this position, we offer a total compensation package of $66,123 per year, including a base pay of $28.90 per hour.

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BillionToOne is a next-generation molecular diagnostics company on a mission to make powerful, accurate diagnostic tests accessible to everyone. Our revolutionary QCT molecular counting technology enhances disease detection resolution by over a thousandfold using cell-free DNA,a breakthrough that has already transformed the lives of over half a million patients worldwide.

Unity CompleteTM is the only non-invasive prenatal screen capable of assessing fetal risk for both common recessive conditions and aneuploidies from a single maternal blood sample. Unity ConfirmTM enables non-invasive confirmation for high-risk screening results through the capture of intact circulating fetal cells using BillionToOne’s Fetal Cell CaptureTM Technology. Our Northstar® liquid biopsy test uniquely combines treatment selection with real-time monitoring, giving oncologists unprecedented precision in cancer care.

From $0 to $400M+ annualized revenue run-rate in just 6 years. In 2025, we completed one of the most successful IPOs for a medical diagnostics company, building on nearly $400M in private funding,including our $130M Series D in 2024 and backed by world-class investors including Hummingbird, Adams Street Partners, Neuberger Berman, Baillie Gifford, and Premji Invest.

Forbes named us one of America's Best Startup Employers for 2025 and we're Great Place to Work certified, with 100% of our people willing to go the extra mile, even as we've scaled to over 700 employees.

Headquartered in Menlo Park with facilities in Union City, CA, and a new lab opening in Austin, TX in 2027, we're continuing to push the boundaries of what's possible in molecular diagnostics. We're just getting started.

Ready to help us change the world, one molecule at a time? Learn more at billiontoone.com