Client Services Associate, Beckett

Able to travel up to 40% of the time attending various shows and special events

Drivers licensed is required

Valid passport is helpful

Associates Degree or equivalent preferred and/or 4+ years Customer Care/hospitality experience

Ability to understand and relay company policies and procedures

Familiarity with standard concepts, practices, and procedures within our particular field

Communicates clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings

Exceptional written communication skills

Interpersonal skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed

Problem solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations

Representation - Positively represent the company at all times

Be versed in the following computer programs: Navision, Grading System Manifesting/Order Processing, Zendesk, Ring Central, Slack and Google Docs

Attention to detail is critical in this role with representative exhibiting solid problem solving abilities

Ability to work well with a cross section of the Collectors Team

The reasonable estimated hourly rate for this position is $21.50. Actual compensation varies based on a variety of non-discriminatory factors, including location, job level, prior experience and skill set.

Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

Vacation: All full-time employees are eligible for paid vacation

Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

Employee Discounts: Employees receive discounts on select grading services for approved submissions

Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to interviewfraud@collectors.com.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email interviewaccommodation@collectors.com

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