Client Services Associate 1

This is a fully onsite (5 days per week) position based in San Diego, CA.

Responsibilities

• Managing entire order process for specific Oncology Account Executives (OAEs), and any accounts that are assigned to those OAEs, in Salesforce.com (SFDC). Tasks include, but are not limited to: Processing orders in SFDC Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner. Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT) Resolving holds on orders so specimens received can begin testing ASAP.
• Processing orders in SFDC
• Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner.
• Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
• Resolving holds on orders so specimens received can begin testing ASAP.
• Monitoring reports on CS Dashboard to stay on top of workload. Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests.