Client Services Administrator
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Key skills for this role
About the Role
Lyra Health is seeking a Client Services Administrator to provide administrative support to key account managers, assist with client onboarding, and manage reporting and invoicing.
Key Skills for This Role
Responsibilities
- Provide administrative support to key account managers
- Create and maintain support documents for client requests
- Assist in the preparation of presentations, reports, and proposals for client meetings
- Support the onboarding process for new clients
- Keep databases up to date with accurate information
- Generate monthly client reports and ensure their accuracy
- Identify and rectify any program errors or inconsistencies
- Collaborate with the team to streamline processes and improve efficiency
- Manage invoices, ensuring timely processing and accuracy
- Respond to client queries promptly and professionally
- Escalate complex or unresolved queries to the appropriate key account manager
Requirements
- Previous strong experience in client services, administrative support, or a similar role is an advantage
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus
- Advanced proficiency in Excel and Adobe
- Knowledge of Canva
- Strong organizational and time management skills
- Excellent attention to detail
- Strong communication and interpersonal skills
- Proactive attitude and willingness to learn
- Passionate about wellbeing
Full Job Posting
About Lyra
- Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally.
- The company has delivered 13 million sessions of mental health care, published more than 20 peer reviewed studies, and delivered unmatched outcomes.
Responsibilities
- Provide administrative support to key account managers
- Create and maintain support documents for client requests
- Assist in the preparation of presentations, reports, and proposals for client meetings
- Support the onboarding process for new clients
- Keep databases up to date with accurate information
- Generate monthly client reports and ensure their accuracy
- Identify and rectify any program errors or inconsistencies
- Collaborate with the team to streamline processes and improve efficiency
- Manage invoices, ensuring timely processing and accuracy
- Respond to client queries promptly and professionally
- Escalate complex or unresolved queries to the appropriate key account manager for further assistance
Qualifications/ Requirements
- Previous strong experience in client services, administrative support, or a similar role is an advantage
- Familiarity with CRM software (e.g., Salesforce, HubSpot) is a plus
- Flexibility to adapt to changing priorities and business needs
- Advanced proficiency in Excel and Adobe
- Knowledge of Canva
- Strong organizational and time management skills
- Excellent attention to detail
- Ability to work effectively in a fast paced environment
- Strong communication and interpersonal skills
- Proactive attitude and willingness to learn
- Passionate about wellbeing
Equal Opportunity and Privacy
- We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
- By applying, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice.
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