Client Service Specialist (Teller)

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company.

We’re nationally recognized as an industry leader in financial services.

That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country.

We’re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America.

Here, we're not simply filling roles.

We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package.

We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts.

Learn more about Bank OZK benefits .

Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions.

Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.

• Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.
• Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
• Actively participate in morning huddles.
• May open new accounts, as needed and with documented approval of management.
• Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.
• Actively promote teamwork, leading by example and taking initiative to assist others.
• Demonstrate effective organizational and time management skills.
• Provide backup and assistance to other retail banking locations, as requested.