Client Service Respresentative
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Key skills for this role
Role Overview
Houzeo is seeking a Customer Success Analyst to own high-impact customer accounts and build long-term client relationships.
The role combines customer support, account strategy, leadership, retention, growth, and continuous improvement.
The position is associated with the Operations Team, which supports customer success, vendor relations, billing, and service processes.
Key Skills for This Role
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About Houzeo
Houzeo is an online real estate marketplace supporting home listing, buying, transactions, showings, offers, and related calculators.
The company operates from the United States and India and is expanding its services.
About the Role
Houzeo is seeking a Customer Success Analyst to own high-impact customer accounts and build long-term client relationships.
The role combines customer support, account strategy, leadership, retention, growth, and continuous improvement.
The position is associated with the Operations Team, which supports customer success, vendor relations, billing, and service processes.
Your Mission
- Manage strategic accounts, ensure customer satisfaction, and support renewals.
- Identify upsell and cross-sell opportunities for long-term value.
- Interact with customers to align goals and strengthen partnerships.
- Measure delivered value, improve outcomes, and share best practices across the team.
- Lead by example and mentor a high-performing team.
What You Bring
- Experience owning client relationships and handling difficult situations to support satisfaction and retention.
- Strong English communication with a neutral or US accent and experience with international clients, especially in the US market.
- Solid understanding of managed services and project delivery.
- Experience serving diverse clients across industries and business sizes.
- A track record of expanding accounts and developing long-term client advocates.
Nice to Have
- Adaptability, prioritization, cross-functional influence, collaboration, active listening, empathy, and creative problem-solving are advantageous.
- Commercial awareness of revenue retention, growth, and company margins is advantageous.
- Strong troubleshooting and constructive challenge are advantageous.
What We Offer
- Exposure to real-time billing systems, vendor portals, and reconciliation processes.
- Opportunities to work cross-functionally with Finance, Operations, and Technology teams.
- A data-driven culture focused on automation, accuracy, and continuous improvement.
- Access to tools including Excel, Google Sheets, and SQL-based reporting.
- Monthly team-building activities and performance recognition initiatives.
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