Client Service Representative, Pathology (DLS Oahu)

Researches TIQs (test in question) and/or problems/concerns and relays test and/or client information as appropriate. (15-20%)*

• Troubleshoots and or coordinates resolutions as applicable.
• Notifies Marketing and/or department management teams of system problems when indicated.

Enters laboratory orders received by Patient Service Centers (PSC) or clients into the Laboratory Information System (LIS). (15%)*

Maintains and monitors the department user interface (UI) as assigned. (10%)*

Contributes to researching Reference laboratory tests and assists with the updating and maintaining of the reference lab test directory. (10%)

Supports operations as required. (5%)

• Evening shift: Utilizes company vehicle to perform specimen collections at Nursing Home facilities and delivers specimen to Central Laboratory or QMC PB Laboratory. o Performs collections from patients by venipuncture, finger sticks or other skin puncture techniques. o Performs accessioning.
• Pathology: Prepares reference laboratory packages for shipping per IATA guidelines. o Prepares requisitions with guidance of ordering providers. Packs samples per IATA guidelines and creates shipping labels as necessary. o Receives samples returned from reference laboratory. o Utilizes laboratory information system to track reference laboratory samples.

Performs other duties as required.

Job expectations:

• Demonstrates clear, audience-focused and effective communication with Aloha.
• Reads, interprets and writes documents, such as policies, standard operating procedures and reports.
• Creates a positive work culture and environment. d. Models organizational values and contributes to quality improvements to support innovation.
• Builds collaborative relationships with teammates: shares ideas, supports others to achieve goals and has each other’s backs.
• Follows all safety and health regulations and works in accordance with DLS safety policies and procedures to ensure a safe and secure working environment.
• Provides excellent customer service to our internal and external customers with compassion and respect.
• Maintains and values the importance of attendance at work.
• Stays current on information and requirements to perform the job while embracing continuous learning to improve skills and knowledge.
• Maintains a high level of confidentiality of information.
• Uses sound judgement, analytical skills and innovation while problem solving and takes appropriate and timely actions.
• Demonstrates flexibility and adaptability by adjusting to shifts in priorities, demands, and procedures.