Client Service Representative at Barta Animal Hospital

Dr.

Barta opened Barta Animal Hospital in January 1973 in a former automotive repair shop that he had remodeled.

He built a new clinic in 1997.

Dr.

Barta grew his clinic from one doctor and two staff into today’s successful, growing practice.

We are a true mixed animal practice, providing high-quality veterinary services in Southeast Kansas for pets of all sizes.

Reporting into the Practice Manager, the Client Service Representative (CSR), provides an exceptional experience to our clients during every interaction.

In addition to continually engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking.

The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services.

The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well-cared for and every client has an exceptional experience.

The is a Full-time position.

Please note, rotating Saturday availability is required.

Pay $16

• Patience & Compassion: Remaining professional while still making Doctors, teammates, clients, and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
• Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results . Sharing ideas and being open to other’s ideas.
• Communicating : Conveying instructions to clients and teammates to ensure successful patient care.
• Active Listening: Following the instructions of Doctors and sometimes patient owners. Picking up the needs of Doctors and teammates based on prior experiences and feedback.
• Organization Skills : Clear tracking of lab specimens, medications, patient instructions, workflow, and other job-related items while managing multiple patients and clients.
• Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction.
• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.