Client Service Navigator

Conduct intake assessments to identify client needs and recommend AI skilling programs working across all internal Skills for Change programs and external partners.

Refer clients to appropriate workshops, training sessions, and internal/external support services.

Provide one-on-one support to ensure participants remain engaged and successfully complete their training.

Follow up with participants to track their progress and assist with any barriers they face in the program.

Facilitate referrals to additional Skills for Change programs and services as needed.

Facilitate AI and digital upskilling programming, including group workshops, hands-on training, and one-on-one coaching.

Assist in organizing and setting up AI training sessions, including materials, technology, and participant lists.

Ensure smooth registration and attendance tracking for all workshops.

Provide digital learning support, responding to participant questions and resolving basic technical issues.

Help participants build confidence in using emerging technologies to advance their career goals.

Educate and advocate for AI and digital technology adoption to help participants make informed decisions.

Work with program teams, employment services, and community partners to schedule AI training sessions.

Ensure all logistics, materials, and session details are in place for smooth program delivery.

Maintain regular communication with internal teams to facilitate a positive participant experience.

Record attendance and track client participation in the internal database.

Maintain accurate client records and ensure all required documentation is completed.

Support program reporting efforts by collecting participant data and feedback.

Stay informed on the latest AI and digital upskilling trends to enhance program delivery.

Recruit and outreach out to potential participants, especially newcomers, youth, and underserved communities.

Develop participant-friendly communications to encourage engagement in AI training opportunities.

Collaborate with community organizations to raise awareness about AI skilling programs.

We thank all applicants for their interest in the position; however, only those selected for an interview will be contacted.

As part of our commitment to diversity & inclusion, racial justice, and reconciliation, Skills for Change encourages applications from those who identify as Black, Indigenous, 2SLGBTQ+, Racialized, and other under-represented communities. Skills for Change offers accommodation for applicants with disabilities in each stage of the hiring process. If you are contacted regarding a job opportunity, please advise if you require accommodation. This document is available in an alternate format on request. We thank all applicants for their interest in this position however only those selected for an interview will be contacted.