Client Service Manager, Programs

- Manage and respond to client inquiries in a timely, professional manner

- Coordinate with internal teams and external partners to resolve service issues

- Ensure clear, concise communication of coverage, processes, and next steps to clients

- Oversee day-to-day servicing activities including documentation, renewals, and policy changes

- Maintain accurate client records and ensure compliance with internal processes

- Support the delivery of insurance programs and associated service requirements

- Assist with the execution of client communications, presentations, and marketing initiatives

- Support proposal development and onboarding of new clients

- Identify opportunities to enhance the client experience and deepen relationships

- Provide direction and support to Client Service Representatives (CSRs) handling daily servicing tasks

- Ensure consistency, accuracy, and timeliness across all client deliverables

- Act as a central coordinator between producers, CSRs, and specialty teams

University degree in business or finance or a DEC in Insurance and financial services.

RIBO License.

7–10+ years of experience in client service, account management, or insurance servicing.

Experience supporting advisors, brokers, or financial services teams preferred.

Good knowledge of the MS Office Suite (Excel, Outlook, and Word).

Strong communication and organizational skills with a client-first mindset.

Ability to manage multiple priorities in a fast-paced environment.

Strong analytical and problem-solving skills.

Effective time management and organizational skills.

This posting is for an existing vacancy position.

The expected salary for this role ranges from 90,000$ to 135,000$. Annual salary will be determined by factors including prior experience, location, business segment, and relevance of the candidate’s skills to the role.

Founded in 1987 by Barry F. Lorenzetti, BFL CANADA is one of the largest employee-owned and operated Risk Management, Insurance Brokerage, and Employee Benefits consulting services firms in North America. The firm has a team of over 1,500 professionals located in 27 offices across the country. Thanks to its Local International Office Network of independent brokers (LION), BFL CANADA provides clients with privileged access to insurance partners in over 140 countries, helping to support their operations both in Canada and globally.

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Visit our website to learn more about us: www.bflcanada.ca

We welcome and encourage applications from people with diverse abilities. BFL Canada is committed to fostering an environment that is diverse, equitable, inclusive, and accessible to all. The diversity of our talents enables innovation and creativity through diverse backgrounds, different thinking, and unique knowledge. Accommodation is available on request for candidates taking part in all aspects of the selection process.

BFL CANADA does not use any Artificial Intelligence tool or technology to screen, evaluate, or select applicants.

Offers of employment at BFL CANADA are conditional upon satisfactory results of background verifications.

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