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Client Service Coordinator

Synergy HomeCare
Chandler, USA
Full-time
Entry · 1+ years experience
Onsite
USD 50000-56000 yearly / year
Discovered 1 weeks ago
Free

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Client Service Coordinator Benefits include

  • Competitive pay ranges
  • Paid earned vacation
  • Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.
  • Weekly Pay
  • Medical Coverage
  • Paid Time Off
  • Sick Time Off
  • Medical Benefits
  • A great culture to work in

Client Service Coordinator Primary Responsibilities

  • Schedule caregivers with clients and communicate to all parties
  • Utilizes scheduling software and all functions to enhance productivity
  • Communicates at high level with colleagues
  • Team player, able to work efficiently/effectively with others
  • Conducts daily/weekly reporting
  • Conducts quality calls and quality visits
  • Confirm and update caregiver availability including vacation, sick time, and holidays
  • Verifies payroll daily
  • Establishes and build relationships with contract providers
  • Documents skills and attributes of caregivers to ensure strong matching to clients
  • Follows up with new caregiver hires to explain the scheduling process
  • Establishes great rapport with caregivers and clients
  • Is on call as per on call calendar requirements
  • Participates in new hire orientation
  • Creates a great working environment
  • Uses software at a high level
  • Assists with onboarding for all new caregivers
  • Trains, coaches and mentors all caregivers
  • Assists with new hire orientation
  • Calls, tracks, gathers all authorizations needed to perform services for clients
  • Is able and willing to work independently
  • Is a self starter with the ability to track goals and daily performance
  • Other duties as needed
  • Works under the direction of the VP

Client Service Coordinator Requirements

  • Experience – One year experience in a home care setting preferred
  • Education – Associates degree, or 5 years with a proven track record in a customer service setting
  • Skills – Exceptional customer service skills, time management skills, excellent communication skills
  • Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.
  • Requirements - Will be required to obtain CPR, First Aid, TB and Level 1 FCC within 60 days of being hired
  • If you would like to join our outstanding team at SYNERGY HomeCare, apply today!

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