Client Service Associate

Position Overview

Duties & Responsibilities

• Initiate and field client service calls.
• Prepare and process all paperwork for client transactions, including but not limited to opening new accounts, closing accounts, transferring assets, deposits, withdrawals, account title changes, address changes, etc.; communicate status of transactions to clients and Advisors (e.g., when assets have transferred, when deposits are received, etc.).
• Provide ongoing client account maintenance (e.g., all money requests, checks, wires, ACHs, regular periodic transfers, transfer of securities amongst accounts, special accounts, ongoing special client instructions, etc.).
• Check custodian alerts daily and perform appropriate actions.
• Set up and generate client reports.
• Research required minimum distributions (RMDs) and provide information to Advisor to help with processing the trades.
• Assist with trade tickets.
• Assemble reports for scope preps.
• Collaborate with Advisors for proper client onboarding, with duties including client education (e.g., online account access) and proper account set up.
• Assist with client meeting prep including assembling reports and required paperwork.
• Complete gap analysis for each client as meetings arise to match up their current services received to what they should be getting for their service level, review this information with Client Advisors and come up with a game plan going forward.