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Client Service Associate
Boos & Associates
Fresno, USA
Full-time
Entry
Onsite
USD 24-26 hourly / hour
Discovered 1 weeks ago
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What You Will Do
You will support clients and internal teams by providing support of the WOTC program, including but not limited to implementation, screening, tracking, and credit calculation.
Key Responsibilities
include:
- Handle customer calls and provide accurate information and assistance
- Maintain accurate data entry and records
- Follow established scripts and procedures to ensure consistency, compliance, and performance standards
- Collaborate with team members and departments to resolve complex issues
- Continuously strive to improve service knowledge, communication skills, and customer service techniques.
What you will bring to the role:
- High school diploma or equivalent
- Bilingual in English and Spanish, required
- Customer service or call center experience preferred
- Ability to work independently with little supervision.
- Excellent verbal and written communication skills.
- Proficiency in using internal software: Microsoft Word, Excel and other systems.
- Ability to multitask and work in a fast-paced environment.
- Problem-solving skills and ability to think critically under pressure.
- Flexibility to work shifts, including evenings, weekends, and holidays.
Compensation
Information: Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
More About Boos & Associates, a Professional Corporation is a Certified Public Accountant and Consulting firm established in February 2004.
Prior to founding the firm our Managing Director was a Tax Director with a Big 4 accounting firm with over 30 years public accounting experience.
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