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Client Service Associate (Emiratisation)
Rak Bank Career Site
UAE
Onsite
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We are looking for a customer-centric banking professional to join our RAK Elite team and support a portfolio of affluent customers by delivering exceptional service, managing day-to-day banking requirements, and strengthening customer relationships.
The role acts as a key support partner to Relationship Managers, ensuring seamless customer onboarding, efficient resolution of service requests, and identification of opportunities to deepen customer engagement and product penetration.
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About The Role
We are looking for a customer-centric banking professional to join our RAK Elite team and support a portfolio of affluent customers by delivering exceptional service, managing day-to-day banking requirements, and strengthening customer relationships.
The role acts as a key support partner to Relationship Managers, ensuring seamless customer onboarding, efficient resolution of service requests, and identification of opportunities to deepen customer engagement and product penetration.
What You Will Do
- Experience in Retail Banking, Priority Banking, Wealth Management Support, or Customer Service within a banking environment.
- Strong customer relationship management skills with the ability to engage and service affluent or high-value clients.
- Experience managing customer portfolios, handling service requests, and delivering a superior customer experience.
- Ability to support Relationship Managers and act as a key point of contact for customer servicing needs.
- Knowledge of banking products including accounts, deposits, credit cards, mortgages, investments, insurance, and wealth products.
- Strong cross-selling and customer needs assessment capabilities to identify additional banking opportunities.
- Excellent problem-solving skills with the ability to manage customer complaints, escalations, and end-to-end resolution.
- High attention to detail while reviewing customer documentation and ensuring compliance with internal and regulatory requirements.
- Ability to manage multiple requests simultaneously while consistently meeting SLAs and turnaround times.
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