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Client Service Associate Director

NCS Australia
Canberra, AUS
Full-time
Mid-Senior
Hybrid
Discovered 1 weeks ago
Strategic account managementAccount growth planningTechnology services or consultingSales and revenue growthProfitability managementCommercial negotiations
Free

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Key skills for this role

Strategic account managementAccount growth planningTechnology services or consulting
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Role overview

NCS Australia is seeking a Client Service Associate Director to lead growth, commercial performance, and executive engagement for strategic client accounts.

The role acts as a trusted advisor to executive stakeholders and develops account strategies that deliver client outcomes, revenue growth, and profitability.

Responsibilities

  • Own and execute strategic account growth plans aligned to client priorities and transformation agendas.
  • Build trusted relationships with C-suite and senior business leaders.
  • Lead strategic opportunities, complex pursuits, commercial negotiations, and executive engagements.
  • Partner with consulting, engineering, delivery, and managed services teams.
  • Oversee account performance, client satisfaction, and commercial success.
  • Mentor and influence cross-functional teams and promote account management excellence.

Requirements

  • Experience in technology services, consulting, or a related industry.
  • Success managing and growing large strategic client accounts.
  • A track record of achieving sales, revenue, and profitability targets.
  • Experience engaging C-suite executives and senior business stakeholders.
  • Expertise leading complex commercial pursuits and shaping strategic opportunities.
  • Excellent stakeholder management, communication, and presentation skills.
  • A collaborative, commercially minded, and client-centric approach.

Workplace

  • The source metadata identifies the role as hybrid in Canberra, Australian Capital Territory.

About NCS Australia

NCS Australia provides technology services and consulting to governments and leading organisations.

The company describes a collaborative culture focused on meaningful work, learning, and career development.

Additional information

  • Applicants need valid Australian work rights and may undergo relevant background, probity, and police checks.

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