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Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.8
VON Canada
Kingston, CAN
Part Time, Full Time
Mid
Onsite
CAD 19.61-20.84 hourly / hour
Discovered 2 days ago
AlayaCare
Free
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AlayaCare
Key Skills for This Role
AlayaCare
Full Job Posting
- Competitive salaries, vacation time, and paid statutory holidays
- Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program
- Defined Benefit Pension Plan with company contribution for eligible employees
- Work-life balance from structured schedules
- Comprehensive orientation program
- Opportunities for skill development, eLearning, and career advancement
- Exposure to new health care technology
- Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures
- Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies
- Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties
- Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week
- Support clients, nurses, and home support workers to ensure they receive high-quality care
- Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines
- Protect confidential information about clients, colleagues, suppliers, and VON's operations
- Perform other duties as assigned
- University or college education preferred; high school diploma required
- Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset
- Proficiency in MS Office programs, Outlook, faxing software, and database management
- Experience in a logistics or scheduling environment; familiarity with scheduling software such as AlayaCare is an asset
- Experience in a healthcare environment is advantageous
- Previous customer service experience in a contact center environment is an asset
- Experience in a unionized environment is a benefit
- A current and original copy of a satisfactory Criminal Records Check
- The use of Personal Protective Equipment (PPE) may be required
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