Client Service Associate (CSA) - Planning & Scheduling - Full-time

Competitive salaries, vacation time, and paid statutory holidays

Tiered Benefits (health, dental, LTD) for eligible employees and an Employee Assistance Program

Defined Benefit Pension Plan with company contribution for eligible employees

Work-life balance from structured schedules

Comprehensive orientation program

Opportunities for skill development, eLearning, and career advancement

Exposure to new health care technology

Assign visits to nurses and home support workers based on local geography and client needs, while ensuring continuity of care and following guidelines and planning procedures

Manage daily tasks, including receiving and processing client referrals and updates, and responding to phone inquiries from clients, doctors, service providers, and other agencies

Handle scheduling by managing advanced plans and making daily adjustments due to sick calls, client cancellations, and new client admissions, while also taking care of administrative duties

Work closely with team members and management to ensure adequate staffing levels each day and deliver quality care. Also, forecast staffing needs for the week

Support clients, nurses, and home support workers to ensure they receive high-quality care

Adapt to a fast-paced environment with changing priorities while meeting daily and weekly scheduling deadlines

Protect confidential information about clients, colleagues, suppliers, and VON's operations

Perform other duties as assigned

University or college education preferred; high school diploma required

Office Administration Certificate, Medical Terminology Certificate, or equivalent experience is an asset

Proficiency in MS Office programs, Outlook, faxing software, and database management