Client Service Analyst, NCT

Exception handling / deferral tracking and monitoring

Suspicious transactions, large cash txn's, NR Credits are reviewed and the necessary process is followed as per the guidelines laid

Ensure Area has a clean Mystery Shopping Audit report both by Internal as well as External auditors

Ensure proper tracking, responses and closures of all Customer Complaints within the committed TAT's.

Ensuring best in class service standards to all the Area customers by synergizing with all the channels in the Area

Ensuring proper controls and access is maintained to the Cash / Locker Area at all times. Any suspicious transaction must immediate be reported to the supervising officer.

Your skills and experience

Candidate should have excellent communication in English and well groomed.

Minimum qualification required is Graduation.

Minimum Exp should be 2 to 4 Years in relevant field.

Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.

How we’ll support you

Training and development to help you excel in your career.

Coaching and support from experts in your team.

A culture of continuous learning to aid progression.

A range of flexible benefits that you can tailor to suit your needs.

About us and our teams

Please visit our company website for further information:

https://www.db.com/company/company.html

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.